We are happy to assist you and manage all your requests for return and/or exchange!
General conditions are applicable to Returns in order to qualify for a refund - All items (including promotional gift items accompanying the order) must be returned to us within 35 days from the day you receive your items.
Item(s) purchased on Kiabi.AE may be returned and / or exchanged either:
- By courier pickup. call us at 800 KIABI (800 54224) to arrange a pickup of your products. You can also send an email to customer.service@kiabi.ae
- Directly in your nearest Kiabi Stores - click link for store locations. Item exchange and refunds are accepted in all stores.
The following apply to items scheduled for Return & Exchange;
- Items should be unaltered, unused and in full saleable condition, accompanied by their original order confirmation (order invoice).
- Shoes must not have any sole (or other) damage.
- Items should be in their original packaging / box / dust-cover and with all brand and product labels / tags and instructions still attached.
- Due to hygiene reasons, we are unable to return/exchange underwear or swimwear, pierced jewellery, cosmetic items.
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels - However, nothing in this Returns section are intended to affect any consumer rights that you may have under UAE Law
Once confirmed for Refund, we will process the following way;
Credit Card payment will be refunded to the Debit or Credit Card, which the order was purchased. The refund back to the credit card will take up to 21 days depending on your bank.
For further information, please do not hesitate to contact us. We’ll be happy to serve you.
